Can't upload PDFs
Everytime I try to upload a pdf there’s an issue.
The message that shows up is: sorry were not able to process (XYZ.pdf) please try uploading it again!
Tried it many times, but it doesn’t works.
Please give me my money back for my one month pro subscription!
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Comments5
Neo | The Sai Team
May 15, 2025
We deeply apologize for the inconvenience caused. We are currently investigating the issue related to your PDF. Thank you for your patience :)
Jonathan Guzman
May 15, 2025
Thank you :)
It would be very nice if it works, but if it doesn’t until this weekend, I won’t need it anymore because I’m studying for an exam next tuesday.
Neo | The Sai Team
May 15, 2025
Yes! We will have a fix today! Thank you for your patience Jonathan!
Neo | The Sai Team
May 15, 2025
Hi Jonathan, we are so sorry to hear that you are experiencing this. Could you please send us the PDF via email at sai@sai.com.ai so our development team can take a look further? Thank you so much!
Jonathan Guzman
May 15, 2025
No need, thank you! The problem were the watermarks on the pdf.
I apologize for my mistake.
Everything works fine now.
Thank you for the support!