Hello. Today the sum of 53.50 lei was withdrawn from my card reference 861178 Florian Carmen card... I do not agree that you stop this amount abusively, I did not subscribe. I made a payment only for 1 month. Please refund the amount urgently, I saw that the amount is pending and the account is canceled in this case. I thank you
Hi Bogdan24, we are sorry you are experiencing this issue. We went ahead and cancelled your subscription on our system. The reason that you are being charged again is because we operate as a recurring subscription service. Stripe handles all of our subscriptions and we are working with them to refund the amount. Please let us know if you have any other questions or concerns and thank you for your patience!
Bogdan24
•
Jul 4, 2025
how do I get the money back... they were automatically taken from my account without my consent
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Comments2
Neo | The Sai Team
Jul 6, 2025
Hi Bogdan24, we are sorry you are experiencing this issue. We went ahead and cancelled your subscription on our system. The reason that you are being charged again is because we operate as a recurring subscription service. Stripe handles all of our subscriptions and we are working with them to refund the amount. Please let us know if you have any other questions or concerns and thank you for your patience!
Bogdan24
Jul 4, 2025
how do I get the money back... they were automatically taken from my account without my consent