I canceled my subscription previously, but I was charged again today. I appreciated the service during my semester, but I won't need it while I'm on vacation, so could you please stop the charges?
Hi Ahmad, from our records it indicates that you cancelled your plan after the day you were charged for June. Your subscription has been cancelled and this means that you won't be charged for July or for any future payments. Thank you for your cooperation!
Ahmad Alemam
•
Jun 13, 2025
Why isn't it obvious that I don't want to pay this month, and why are you still charging my card??
Neo | The Sai Team
Team•
Jun 13, 2025
Ahmad, you cancelled your subscription a day after it renewed. It is not up to us when your subscription cancels that is solely up to you. Here are your relevant details:
You can see that you were not charged twice and that your subscription cancels on July 7th since you cancelled on June 7th.
Ahmad Alemam
•
Jun 13, 2025
It is indeed within my prerogative to manage my subscription, and as such, I exercised my right to cancel it this month.
Given this recent action, I kindly request the immediate and complete removal of my payment card details from your system. It has become rather evident that, despite my cancellation, there remains a concerning propensity for unauthorized attempts to debit funds from my account. I trust that this final request will preclude any future occurrences of this nature.
Neo | The Sai Team
Team•
Jun 13, 2025
Ahmad we do not carry your payment card details that is strictly against our policy. You have full control over the renewal and cancellation of your subscription through our platform. Please check our terms of use and privacy policy here:
While I appreciate being directed to your terms of use and privacy policy, it seems there's a disconnect between your stated policies and the actual activity on my account.
If my card details are not stored, and I have "full control" over renewals and cancellations, then how do you explain the repeated attempts to charge me? This situation raises serious concerns about the security of your platform and the transparency of your operations.
Could you please clarify how these unauthorized charges were attempted if my information is not on file? I expect a clear explanation and confirmation that no further attempts to charge my card will occur.
Ahmad Alemam
•
Jun 14, 2025
Regarding the Unauthorized Charge and Refund Request
It appears that, despite my repeated communications and explicit cancellation of my subscription for this month, a charge of $12 was nonetheless processed from my account without my consent. This action is unacceptable and directly contradicts the assurances I was given regarding my control over the subscription and the security of my payment information.
Considering the multiple prior attempts to debit funds and my clear directives, this latest development is particularly disconcerting. I must insist on the immediate return of the $12 that was debited from my account. I expect a prompt resolution to this matter and confirmation of the refund.
Re: Immediate Refund Request for Unauthorized Charge
It has come to my attention that, despite my previous explicit instructions and the confirmed cancellation of my subscription this month, a charge of $12.00 was nevertheless processed from my account without my consent. This is particularly troubling given our prior communications and your assurances regarding my "full control" over subscription renewals.
To reiterate, I unequivocally cancelled my subscription, and as such, this charge is entirely unauthorized. The repeated attempts to debit my card, culminating in this successful transaction, directly contradict your stated policies and raise serious questions about the integrity of your system and adherence to user preferences.
I must insist on an immediate and full refund of the $12.00. This is not merely a matter of a disputed charge; it is a clear instance of a service fee being levied after a formal cancellation, which is, frankly, unacceptable.
I expect this matter to be rectified with the utmost urgency, and I trust that this will be the final occasion on which I am required to address unauthorized debits from my account.
Neo | The Sai Team
Team•
Jun 14, 2025
أحمد، نعم، كلامك صحيح أن اشتراكك هو اشتراك شهري. لكنك قمت بإلغاء الاشتراك بعد تاريخ التجديد، مما يعني أنه تم خصم المبلغ عن ذلك الشهر أيضًا. هذا أمر شائع في أنظمة الاشتراكات في جميع أنحاء العالم. لم تقم بإلغاء اشتراكك في الوقت المناسب.
بالنسبة لما ذكرته، نود أن نوضح التالي:
نحن لا نحتفظ بمعلومات بطاقتك الائتمانية بأنفسنا، بل تتم المعالجة من خلال مزود خدمة دفع آمن.
ما حدث هو ببساطة أنك لم تلغِ الاشتراك قبل موعد التجديد الشهري في يونيو، ولهذا تم الخصم بشكل تلقائي.
هذا الخصم ليس غير مصرح به، بل هو نتيجة لتجديد الاشتراك حسب النظام المتبع.
نحن نؤكد أنه تم إلغاء الاشتراك الآن، ولن تكون هناك محاولات خصم في المستقبل.
إذا كانت لديك أي استفسارات إضافية، نحن هنا للمساعدة.
Ahmad Alemam
•
Jun 14, 2025
It's unsettling to receive this response, as it entirely sidesteps the core issue of repeated unauthorized attempts to charge my card before the alleged "renewal date." While you claim I canceled after the renewal, that simply doesn't align with the numerous prior attempts to debit my account that I had to consistently block. These attempts clearly indicated an issue before any supposed legitimate renewal.
Frankly, it's disingenuous to suggest this is merely a case of me canceling "too late" when your system had already made four distinct attempts to pull money from my account without my consent in the preceding days and weeks. This consistent pattern of attempted charges prior to the renewal date is what truly indicates an "unauthorized" activity, not a standard subscription renewal.
Regarding your statement about not holding my credit card information directly, that's beside the point. Regardless of who processes the payment, the fact remains that attempts were made to charge my card without my permission, and now a charge has successfully gone through under questionable circumstances, given the history.
I expect a full refund for this $12.00. This isn't about me misunderstanding a renewal cycle; it's about your system attempting and then successfully making an unauthorized charge after I had clearly indicated my desire to cancel and had to block previous attempts. This level of persistence in charging an account, despite clear indications of user intent, is simply unacceptable.
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Comments9
Neo | The Sai Team
Jun 11, 2025
Hi Ahmad, from our records it indicates that you cancelled your plan after the day you were charged for June. Your subscription has been cancelled and this means that you won't be charged for July or for any future payments. Thank you for your cooperation!
Ahmad Alemam
Jun 13, 2025
Why isn't it obvious that I don't want to pay this month, and why are you still charging my card??
Neo | The Sai Team
Jun 13, 2025
Ahmad, you cancelled your subscription a day after it renewed. It is not up to us when your subscription cancels that is solely up to you. Here are your relevant details:
You can see that you were not charged twice and that your subscription cancels on July 7th since you cancelled on June 7th.
Ahmad Alemam
Jun 13, 2025
It is indeed within my prerogative to manage my subscription, and as such, I exercised my right to cancel it this month.
Given this recent action, I kindly request the immediate and complete removal of my payment card details from your system. It has become rather evident that, despite my cancellation, there remains a concerning propensity for unauthorized attempts to debit funds from my account. I trust that this final request will preclude any future occurrences of this nature.
Neo | The Sai Team
Jun 13, 2025
Ahmad we do not carry your payment card details that is strictly against our policy. You have full control over the renewal and cancellation of your subscription through our platform. Please check our terms of use and privacy policy here:
https://stripe.com/legal/consumer
https://stripe.com/privacy
Ahmad Alemam
Jun 13, 2025
While I appreciate being directed to your terms of use and privacy policy, it seems there's a disconnect between your stated policies and the actual activity on my account.
If my card details are not stored, and I have "full control" over renewals and cancellations, then how do you explain the repeated attempts to charge me? This situation raises serious concerns about the security of your platform and the transparency of your operations.
Could you please clarify how these unauthorized charges were attempted if my information is not on file? I expect a clear explanation and confirmation that no further attempts to charge my card will occur.
Ahmad Alemam
Jun 14, 2025
Regarding the Unauthorized Charge and Refund Request
It appears that, despite my repeated communications and explicit cancellation of my subscription for this month, a charge of $12 was nonetheless processed from my account without my consent. This action is unacceptable and directly contradicts the assurances I was given regarding my control over the subscription and the security of my payment information.
Considering the multiple prior attempts to debit funds and my clear directives, this latest development is particularly disconcerting. I must insist on the immediate return of the $12 that was debited from my account. I expect a prompt resolution to this matter and confirmation of the refund.
Re: Immediate Refund Request for Unauthorized Charge
It has come to my attention that, despite my previous explicit instructions and the confirmed cancellation of my subscription this month, a charge of $12.00 was nevertheless processed from my account without my consent. This is particularly troubling given our prior communications and your assurances regarding my "full control" over subscription renewals.
To reiterate, I unequivocally cancelled my subscription, and as such, this charge is entirely unauthorized. The repeated attempts to debit my card, culminating in this successful transaction, directly contradict your stated policies and raise serious questions about the integrity of your system and adherence to user preferences.
I must insist on an immediate and full refund of the $12.00. This is not merely a matter of a disputed charge; it is a clear instance of a service fee being levied after a formal cancellation, which is, frankly, unacceptable.
I expect this matter to be rectified with the utmost urgency, and I trust that this will be the final occasion on which I am required to address unauthorized debits from my account.
Neo | The Sai Team
Jun 14, 2025
أحمد، نعم، كلامك صحيح أن اشتراكك هو اشتراك شهري. لكنك قمت بإلغاء الاشتراك بعد تاريخ التجديد، مما يعني أنه تم خصم المبلغ عن ذلك الشهر أيضًا. هذا أمر شائع في أنظمة الاشتراكات في جميع أنحاء العالم. لم تقم بإلغاء اشتراكك في الوقت المناسب.
بالنسبة لما ذكرته، نود أن نوضح التالي:
نحن لا نحتفظ بمعلومات بطاقتك الائتمانية بأنفسنا، بل تتم المعالجة من خلال مزود خدمة دفع آمن.
ما حدث هو ببساطة أنك لم تلغِ الاشتراك قبل موعد التجديد الشهري في يونيو، ولهذا تم الخصم بشكل تلقائي.
هذا الخصم ليس غير مصرح به، بل هو نتيجة لتجديد الاشتراك حسب النظام المتبع.
نحن نؤكد أنه تم إلغاء الاشتراك الآن، ولن تكون هناك محاولات خصم في المستقبل.
إذا كانت لديك أي استفسارات إضافية، نحن هنا للمساعدة.
Ahmad Alemam
Jun 14, 2025
It's unsettling to receive this response, as it entirely sidesteps the core issue of repeated unauthorized attempts to charge my card before the alleged "renewal date." While you claim I canceled after the renewal, that simply doesn't align with the numerous prior attempts to debit my account that I had to consistently block. These attempts clearly indicated an issue before any supposed legitimate renewal.
Frankly, it's disingenuous to suggest this is merely a case of me canceling "too late" when your system had already made four distinct attempts to pull money from my account without my consent in the preceding days and weeks. This consistent pattern of attempted charges prior to the renewal date is what truly indicates an "unauthorized" activity, not a standard subscription renewal.
Regarding your statement about not holding my credit card information directly, that's beside the point. Regardless of who processes the payment, the fact remains that attempts were made to charge my card without my permission, and now a charge has successfully gone through under questionable circumstances, given the history.
I expect a full refund for this $12.00. This isn't about me misunderstanding a renewal cycle; it's about your system attempting and then successfully making an unauthorized charge after I had clearly indicated my desire to cancel and had to block previous attempts. This level of persistence in charging an account, despite clear indications of user intent, is simply unacceptable.
I await confirmation of the refund.