I CAN'T UPLOAD MORE THAN ONE PDF TO KNOWLEDGE
I've tried many times uploading, but it loads for a really long time only to keep saying, “Ensure your connection is stable and try again”. Of course I looked if it was truly a network issue but everything is fine on my end! Please help me fix this issue immediately because I'm in a real hurry to study for my exams next week. I have already paid for the service so I would appreciate swift response
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Comments5
Neo | The Sai Team
May 22, 2025
Hi MBITHUKA, our development has investigated the issue and it seems to be related how the system is process that specific document. We’ve processed the document on our end and it should be uploaded in your knowledge base now. Please let us know if you are facing anymore issues and if you have any questions. Again thank you for your patience and being a part of sai!
MBITHUKA TED MUTIE
May 23, 2025
Thank you so much for uploading it on my behalf but the underlying issue still hasn't been solved. I still can't upload and it's still giving the same error. I've also tried to use a different device but nothing is working for me. If this keeps up, it is going to be a serious problem for me.
Neo | The Sai Team
May 22, 2025
Hi MBITHUKA,
We are investigating this issue as this is quite unusual. Thank you for your patience as the development team takes a look! Thank you :)
MBITHUKA TED MUTIE
May 24, 2025
Look, I think I've waited long enough for you guys to fix this issue and I've been very patient. I've decided that if in the next hour, it still hasn't been fixed for me, I'm going to consider canceling my subscription and demanding for a refund. If I can't even use the core feature that attracted me in the first place, then there's no need to waste my time anymore.
Neo | The Sai Team
May 25, 2025
MBITHUKA, all issues should be resolved now. We sincerely apologize for this unexpected problems. We are working hard to fix.