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Issue with uploading PDF document

Support & Troubleshooting

I’m having issue with uploading my Module PDF document in and it has issues with failing to upload, is there a way to fix this problem?

Posted by Sean Guo Dong Ng ·
Status: Completed6 comments

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Comments6

  • kisun kim

    •

    Sep 30, 2025

    Hi, I am also having same isssues uploading my documents.

    getting the same error message.

    • Neo | The Sai Team

      Team•

      Oct 4, 2025

      Hi kisun, please email sai@saiera with the file/specific error. We’d love to help specifically!

  • Neo | The Sai Team

    Team•

    Sep 9, 2025

    The issue has been resolved. Please try again and let us know if the issues persist for you.

  • Neo | The Sai Team

    Team•

    Sep 9, 2025

    Hi Sean - our development team is aware of this issue and we are currently fixing. I will notify you once its fixed!

    • Sean Guo Dong Ng

      •

      Sep 9, 2025

      Will I be informed 2-3 days once it has been fixed?

      • Neo | The Sai Team

        Team•

        Sep 9, 2025

        Nope within 30 minutes.