Hi Yeqiang, our team has reviewed your account and confirmed that you’re currently on the 7-day free trial of the membership, which includes limited usage. To unlock full access to the membership you must press the “Continue” button in the popup message and complete the membership purchase. Thank you for your patience and please let us know if this is not the case.
YEQIANG HUANG
•
Oct 21, 2025
I press continue, it stated fail to proceeded payment i think I have set auto renew about 15usd per month?
Neo | The Sai Team
Team•
Oct 21, 2025
Hi Yeqiang, we are sorry that you are facing this. The issue should be resolved now and you should have the full membership. Could you please try again now?
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Comments4
Neo | The Sai Team
Oct 21, 2025
Hi Yeqiang, our team has reviewed your account and confirmed that you’re currently on the 7-day free trial of the membership, which includes limited usage. To unlock full access to the membership you must press the “Continue” button in the popup message and complete the membership purchase. Thank you for your patience and please let us know if this is not the case.
YEQIANG HUANG
Oct 21, 2025
I press continue, it stated fail to proceeded payment i think I have set auto renew about 15usd per month?
Neo | The Sai Team
Oct 21, 2025
Hi Yeqiang, we are sorry that you are facing this. The issue should be resolved now and you should have the full membership. Could you please try again now?
YEQIANG HUANG
Oct 21, 2025
Ok thanks problem soloves