My account does not reflect the subscriptionSupport & TroubleshootingJun 1, 2025Hey I paid for a subscription but the website says I’m still using the free plan and it’s saying I have to pay again and also I am unable to create any quizzesPosted by Zarif Sk Mustafizur · Jun 1, 2025Status: Completed12 comments2
Log in to comment and vote
Comments12
Zarif Sk Mustafizur
Jun 1, 2025
I would also like to add, that it was working before but don’t know what happened now
Neo | The Sai Team
Jun 1, 2025
Hi Zarif, I am investigating your account as we speak to see what is wrong. I apologize for the random inconvenience this is causing you.
Neo | The Sai Team
Jun 1, 2025
Hi Zarif, are you able to try now to see if you have the issue? You should have a premium account with unlimited access.
Zarif Sk Mustafizur
Jun 1, 2025
No I still can’t create quizzes, it tells me to upgrade
Neo | The Sai Team
Jun 1, 2025
The issue should be resolved!
Zarif Sk Mustafizur
Jun 1, 2025
I tried creating couple of times and it worked but now it stopped. So far I created 3 different quiz sets but I need create 9 in total
Neo | The Sai Team
Jun 1, 2025
It should be working now! We are closely monitoring your account. Apologies for unexpected issues.
Zarif Sk Mustafizur
Jun 1, 2025
I am still having the same issue
Zarif Sk Mustafizur
Jun 1, 2025
Can you fix this issue as soon as possible as I need to use this to prepare for my exams tomorrow
Neo | The Sai Team
Jun 1, 2025
Yes there seems to be issues with your limitations related to your account. The limit has been reset and you should be all set to go!
Zarif Sk Mustafizur
Jun 1, 2025
So now I have unlimited generation?
Neo | The Sai Team
Jun 1, 2025
Our records state you are a premium subscriber which grants you unlimited generation.