since yesterday afternoon, I attempt to use the sai chat to ask some questions, and when I send it over, nothing happens. Is this universal or is it just me?
Do your best to refer to this footage; around the 10 second mark I press Enter to send over, then later on I use the mouse to click the arrow button
Neo | The Sai Team
Team•
Apr 18, 2025
Hi Francis, we are sorry that you are facing these issues. The development team has fixed the issues! It appears that the website was redirecting you to a dead URL. Could you please try again and let us know if anything comes up? Thank you so much for being apart of sai!
Francis Xie
•
Apr 18, 2025
Sorry for getting back so late! Unfortunately I’m still facing the same issues as before. I reached out to a friend to see if he’s experiencing the same issues but he is not. I then made another account through another email and asked a question from there, and it works. It seems to be an issue concerning this account
Neo | The Sai Team
Team•
Apr 18, 2025
Hi Francis so sorry that this is happening. We are looking into the issue right now. For the meantime we can also grant premium to your second email if you would like.
Neo | The Sai Team
Team•
Apr 18, 2025
Francis, following up here. We had our development team take a deeper look and this issue was specific to pro/premium members which explains why its working on your second account! We have resolved the issue. Let us know if you would like pro/premium on your second account as well :)
Francis Xie
•
Apr 19, 2025
Thank you so much for the support! I should be fine with my first account at the moment, but thank you for the offer!
Neo | The Sai Team
Team•
Apr 18, 2025
Hi Francis. We apologize for this issue. Are you able to send a screenshot of the issue for further investigation?
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Francis Xie
Apr 18, 2025
Do your best to refer to this footage; around the 10 second mark I press Enter to send over, then later on I use the mouse to click the arrow button
Neo | The Sai Team
Apr 18, 2025
Hi Francis, we are sorry that you are facing these issues. The development team has fixed the issues! It appears that the website was redirecting you to a dead URL. Could you please try again and let us know if anything comes up? Thank you so much for being apart of sai!
Francis Xie
Apr 18, 2025
Sorry for getting back so late! Unfortunately I’m still facing the same issues as before. I reached out to a friend to see if he’s experiencing the same issues but he is not. I then made another account through another email and asked a question from there, and it works. It seems to be an issue concerning this account
Neo | The Sai Team
Apr 18, 2025
Hi Francis so sorry that this is happening. We are looking into the issue right now. For the meantime we can also grant premium to your second email if you would like.
Neo | The Sai Team
Apr 18, 2025
Francis, following up here. We had our development team take a deeper look and this issue was specific to pro/premium members which explains why its working on your second account! We have resolved the issue. Let us know if you would like pro/premium on your second account as well :)
Francis Xie
Apr 19, 2025
Thank you so much for the support! I should be fine with my first account at the moment, but thank you for the offer!
Neo | The Sai Team
Apr 18, 2025
Hi Francis. We apologize for this issue. Are you able to send a screenshot of the issue for further investigation?