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Support & Troubleshooting

i pay $24 a month for premium but it says that i only have a free account. i don’t understand why the price keeps changing. my subscription is still good until the July 28th and it not working because it says I need to upgrade to pro when 3 weeks ago i upgraded to premium for unlimited questions.

Posted by xenia ramirez ·
Status: Completed1 comment

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Comments1

  • Neo | The Sai Team

    Team•

    Jul 20, 2025

    Hi Xenia, we are so sorry that you are experiencing this issue. Our team has taken a look into the issue and we have resolved the issue. You should have all premium features now! Please let us know if this is not the case on your end and if there is anything else we can help you with. Again, we deeply apologize for any confusion that you may have experienced and thank you so much for your patience!