Hi Belen, we apologize for any inconvenience caused. However, it is not possible for us to deduct a year’s subscription manually. You must have paid for a yearly subscription instead of the one-month subscription. I have forwarded your request to the development team to look further into the potential issue. Thank you for your patience :)
Belén Dorosz
•
May 12, 2025
is there any possibility of getting a refund so I can subscribe to the one-month plan instead?
Neo | The Sai Team
Team•
May 12, 2025
Hi Belen I have forwarded your request to the developers to see if this is possible!
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Comments4
Neo | The Sai Team
May 12, 2025
Hi Belen, we apologize for any inconvenience caused. However, it is not possible for us to deduct a year’s subscription manually. You must have paid for a yearly subscription instead of the one-month subscription. I have forwarded your request to the development team to look further into the potential issue. Thank you for your patience :)
Belén Dorosz
May 12, 2025
is there any possibility of getting a refund so I can subscribe to the one-month plan instead?
Neo | The Sai Team
May 12, 2025
Hi Belen I have forwarded your request to the developers to see if this is possible!
Belén Dorosz
May 13, 2025
It’a important and i need an answer