Skip to main content

Unable to upload knowledge into course

When trying to upload a file(s) into a course, I get this error message:

I’ve also tested with files that have existed in the course; that is, I deleted some files from my course and tried to reupload them

Status: Completed4 comments

Log in to comment and vote

Comments4

  • Neo | The Sai Team

    Team•

    Oct 22, 2025

    Hi Francis, we have fixed the issue!

  • Neo | The Sai Team

    Team•

    Oct 22, 2025

    We will also be giving you 50% off your next renewal for being among our first active users on saiera in the meantime.

  • Neo | The Sai Team

    Team•

    Oct 22, 2025

    Hi Francis, this is quite unusal given that our systems are fully functional at the moment. Are you able to send us the specific files at sai@saiera.com? Or tell us the name of your sai course? So our development can take a closer look. Thank you and we apologize for the inconvenience - our site is facing high usage right now.

    • Francis Xie

      •

      Oct 22, 2025

      No worries! I will send an email shortly